Legal notice
Disclosure based on the Act on Specified Commercial Transactions of Japan
| Seller | OHARA PEARL Co., Ltd. |
|---|---|
| Person in Charge | Iso Ohara |
| Address | 7F Ginza Nagaoka Bldg., 5-13-2 Ginza, Chuo-ku, Tokyo 104-0061, Japan |
| Phone | +81-3-6222-9982 Hours: 11:00–19:00 JST (closed irregularly) |
| info@ohara-pearl.jp | |
| Prices | As shown on each product page (tax included) |
| Additional Fees | Shipping within Japan is free (excluding repairs and returns). International shipping fees apply. Any customs duties are the responsibility of the customer. Bank transfer fees are the responsibility of the customer. |
| Payment Methods | Credit card, bank transfer |
| Payment Timing | Credit card: Payment is processed when your order is confirmed. Bank transfer: Please complete payment within 7 days of placing your order. Orders without confirmed payment within this period will be cancelled. |
| Delivery Time | In-stock items: Shipped within 3 business days after payment. Other items: Usually shipped 4–5 weeks after payment. For bank transfers, processing begins after payment is confirmed. See Delivery Date and Delivery for details. |
| Returns & Exchanges | We do not accept returns or exchanges for customer reasons. If you receive an incorrect item, or if the item was soiled or damaged during shipping, please contact us within 8 days of delivery. We will cover the shipping costs for the return or exchange. See Returns and Cancellations for details. |
| Cancellations | As a rule, orders cannot be cancelled once they have been confirmed. |