Care & MaintenanceCaring for Your Pearls
How to Care for Your Pearls
- Pearls are soft, delicate gemstones.
- Pearls are sensitive to sweat, perfume and hair care products. After wearing, gently wipe them with a soft, dry cloth.
- Store your pearls separately so they do not come into contact with harder gemstones.
- When wearing your pearls, avoid strong sunlight, heat and excessive dryness.
- We recommend professional maintenance, such as cleaning, every two to three years.
Maintenance Service
3 months of receipt
If a pearl comes off within three months of receiving your item, we will reattach it free of charge. Please note that a fee applies if the detached pearl has been lost.
This free service applies only to items brought or sent to our stores in Japan. We cover the cost of return shipping to addresses within Japan. For international customers, round-trip shipping, customs duties, taxes and insurance are the customer’s responsibility.
*Due to the nature of pearls, we are unable to restore items to a brand-new finish.
*All other maintenance services are generally chargeable.
How to Request Maintenance
- 01
Contact Us
To request maintenance, please email us with the information below.
Information to include
- Your name
- Product name
- Order date
- Maintenance required
- 02
Our Confirmation
After reviewing your email, we will contact you with the shipping address and instructions.
- 03
Send Your Item
Within one week of receiving our confirmation email, please send us the item together with a note describing the maintenance required, using a trackable shipping method.
- 04
Inspection
Free maintenance
Once your item arrives, we will check its condition and, if there are no issues, arrange the maintenance.Paid maintenance
If the maintenance is chargeable, we will send you a quote. Once you approve the quote by email, we will arrange the maintenance. - 05
Return Shipping
Maintenance takes approximately 3–4 weeks after inspection. Once the work is complete and your item has been dispatched, we will notify you by email.
*Items are returned after maintenance by an uninsured shipping method. Thank you for your understanding.
Disclaimer
- Shipping costs for sending items to us for maintenance are the customer’s responsibility.
- We may be unable to accept items that are difficult to repair due to accidents or handling by the customer.
- Items that are deformed or warped may not be fully repairable, depending on their condition.
- Our maintenance service does not guarantee that an item will be completely identical before and after the work.
- We are not responsible for normal wear or deformation that may occur during maintenance.
- If an item is damaged or lost due to our negligence during repair, we will refund the item price and shipping costs or provide a replacement.
- Items that have been modified cannot be returned or exchanged.
- Items processed by other companies are not eligible for returns, exchanges or maintenance.
- We do not accept other brands’ products for remodeling.
- Maintenance for commercial purposes is handled on an individual basis.
- These terms are subject to change without notice.