About returned goods exchange
・We cannot accept returns or exchanges due to customer's convenience.
・We will accept returns or exchanges in the event that the product is incorrect due to our mistake, or if the product is soiled or damaged during delivery.
We will cover the shipping cost. Please contact us within 8 days from the date of arrival of the product and return it by a traceable mailing method such as courier or cash on delivery.
To prevent accidents, please refrain from returning items by ordinary mail.
1. Notification of return/exchange
Please contact us by e-mail within 8 days from the date of receipt of the product, including the following contact information. We will inform you of the return address.
[Information] ・Name ・Order number ・Product name ・Quantity ・Product receipt date ・Size (if there is a size) ・Return or exchange reason ・Refund destination (bank name, branch name, account number) number※)
*We will not accept refunds to an account with a different name from the person who placed the order.
2. Confirmation from us
After confirming the contents of the email, we will inform you of the return address and return method of the product.
3. Returning goods
Within one week after receiving the confirmation e-mail from our company, please put the product, warranty card, and all other contents in the box and send it back to us by a traceable method with a shipping receipt.
4. Confirmation of the product and notification of acceptance of return/exchange
After confirming the returned item, if there are no problems, we will notify you by email that we have accepted the return/exchange. We will arrange the refund procedure and product exchange.
5. Refund or exchange product arrangement
・If you use a bank transfer, we will refund the product price to the designated account from the transfer name "F) Ohara Pearl" within 5 business days after we contact you to accept the return. (The transfer fee will be borne by the customer.)
・If you paid by credit card, we will process the refund from your credit card company within 5 business days after we contact you to accept the return. The timing of refunds varies depending on the credit card company, so please contact your credit card company for details.
After we contact you to accept the exchange, we will make arrangements for the exchange of the product. Exchanges will take about 4 weeks after the order is placed. note that. Once the replacement product has been shipped, we will send you an email notifying you that the product has been shipped.
In principle, we cannot accept order cancellations before delivery. Please note.