About delivery date

All of OHARA's products are carefully crafted one by one by skilled jewelry craftsmen.
Therefore, it takes time to ship as follows.

Immediate delivery product	Ships within 3 business days
Other products listed on the website	Usually 4-5 weeks
Repair/maintenance	Normal delivery time 2-7 weeks *Varies depending on content

Business days refer to weekdays excluding Saturdays, Sundays, national holidays, and holidays prescribed by the Company.

* All the above will be the delivery date after payment. In the case of payment by bank transfer, the delivery date will be after confirmation of payment.
*It may take longer due to long holidays.

about shipping cost

All OHARA products are free shipping within Japan, except for repairs and returns.

About domestic delivery

● About specifying the delivery date and time

All parcels will be delivered by Yamato Transport. If you wish to specify the delivery date, please indicate the desired date and time in the "Notes" section when placing your order. We will do our best to accommodate your request.

Specified time zone

Morning (8:00-12:00)
14:00-16:00
16:00-18:00
18:00-20:00
19:00-21:00

● About shipping contact

Once your package has been shipped, we will notify you by e-mail of the shipping notification and the "inquiry slip number". You can also check the status of your inquiry on the Yamato Transport website.

→ Click here for Yamato Transport luggage inquiries

*We cannot accept changes to the delivery designation after shipment (after delivery of the shipping email).
*Delivery dates and times may not be available due to natural disasters, traffic conditions, or in some areas such as remote islands.
*If the delivery address is a company or company, we may not be able to accept your request. Please note.

● About Yamato Transport's "office stop"

Customers who cannot pick up their parcels at home can pick them up at a convenient office. After confirming the sales office, please enter the designated sales office name and sales office address in the cart page "delivery address" when ordering.
In addition, if you wish to "stop at a sales office", please select "Use a different billing address" in the "Billing Address" field and enter your address.

●Regarding redelivery in case of absence

If you were absent when the product was delivered, an absence contact form will be posted to your mailbox. Please be sure to request redelivery within 6 days from the date of posting to each sales office listed in the absence contact form.

In the unlikely event that you are unable to contact us within the specified period, or if there are unavoidable circumstances such as an unknown address, the product will be returned to us. In the case of re-delivery, the return shipping fee and re-delivery fee will be charged separately.

Please note that if you are absent for a long time after the shipment is completed or if you refuse to receive it, we may refuse to place another order or resend it.

Compensation for theft, loss, damage, etc. during domestic delivery

All OHARA products delivered by domestic shipping are insured, and even in the unlikely event of theft, loss, or damage, we will compensate the product. Please wait with peace of mind until the arrival of your important product.

*Excluding repairs and maintenance.
*For products priced at 300,000 yen or less, each transportation company is obligated to provide compensation within the specified limit amount, which is included in the shipping fee. For products exceeding 300,000 yen, we will provide optional transportation insurance.

About overseas delivery

*Currently, due to the influence of the coronavirus, Japan Post has temporarily suspended EMS reception in some areas, so we will temporarily suspend shipping to those areas*

Free shipping is available for overseas purchases of 200,000 yen or more in Asia and 300,000 yen or more in other regions. If the purchase amount is less than the total amount, you will be charged an additional shipping fee, so please contact us individually.

International shipping will be delivered by EMS (international speed mail).
Once your package has been shipped, we will notify you of the shipment and an "inquiry number" by email. You can also check the delivery status on the Japan Post website.

→ Click here to check the EMS delivery status

*Customers are responsible for customs duties.
*We are not responsible for any accidents or loss during international mail delivery.
* It is also possible to compensate for damage at the customer's actual expense. Please inquire before you order.
→ Click here for more information on compensation for damages.

About the delivery note

In principle, the invoice for your order will be delivered together with the product.
If you do not want it included, please be sure to let us know when ordering. We will send you an email with the delivery note data (PDF file) attached to the orderer.